Who we are
This website is operated by VISIONIX, a commercial-display supplier and project support team. References to “we”, “us” and “our” mean VISIONIX. You can contact us at sale@ledlcddigitalsignagedisplay.com.
This policy explains what personal information we collect through the website, why we collect it and how you can exercise your rights. It applies to the English and Chinese versions of this website.
Information we collect
When you submit the inquiry form, we collect the first name, last name, email address, phone or WhatsApp number, company name, the message you write and the optional source field. We also receive the language of the page you submitted from.
If you contact us by email or WhatsApp, we receive the information you choose to send, including your contact details, company, project documents and any attachments. We do not ask for payment card details through this website.
How we use the information
We use the information to answer your inquiry, prepare a quotation, confirm a configuration or drawing, arrange shipping and provide after-sales support. We may also use it to keep a record of the commercial relationship and to improve the clarity of our product information.
We do not sell personal information. We do not use the information for automated decision-making or profiling.
Legal basis and consent
Where data-protection law requires a legal basis, we rely on our legitimate interest in responding to business inquiries and performing a contract or taking steps before a contract. Where local law requires consent for a specific use, we will ask for it separately.
You may withdraw consent at any time by contacting us. Withdrawal does not affect processing that took place before the withdrawal.
Sharing with service providers
The inquiry form may be delivered through a third-party form service or a self-hosted endpoint. That provider processes the submitted fields on our behalf. Depending on the destination, shipping, customs and inspection partners may receive the contact and delivery information needed to fulfil an order.
We require service providers to use the information only for the purpose for which it was shared. We do not authorise them to sell or reuse it for their own marketing.
Retention
We keep inquiry records for as long as needed to respond, to maintain the commercial relationship and to meet accounting, tax and warranty obligations. When the information is no longer needed, we delete it or anonymise it.
International transfers
Our team and service providers may be located in different countries. Where information is transferred across borders, we use appropriate safeguards required by applicable law and share only the information needed for the purpose.
Your rights
Depending on your location, you may have the right to request access to your personal information, correct it, delete it, restrict or object to processing, or receive it in a portable format. You may also have the right to lodge a complaint with your local data-protection authority.
To exercise a right, contact sale@ledlcddigitalsignagedisplay.com. We may need to verify your identity before responding.
Security
We use reasonable technical and organisational measures to protect the information we hold, including access controls and secure transmission where available. No internet transmission is completely secure; please avoid sending sensitive personal data through the form.
Children
This website is intended for business users and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has submitted information, contact us and we will delete it.
Cookies
This website does not set advertising or analytics cookies. See the Cookie Policy for the limited technologies that may be used when you submit the form or follow a WhatsApp or email link.
Changes to this policy
We may update this policy when our practices or the law change. The revised version will be posted on this page with a new “last updated” date. Material changes will be communicated where required.
Contact
Questions about this policy or a data request: sale@ledlcddigitalsignagedisplay.com. You can also use the contact page. This policy is reviewed periodically and updated on this page.